Terms of service

Terms of Service

Last Updated: October 29, 2025
Effective Date: October 29, 2025

Agreement to Terms

Welcome to Naturalive (the "Store", "Website", "we", "us", or "our"). This Terms of Service agreement (the "Agreement") is entered into between Naturalive Pte Ltd (Registration No. 202416803H), a Singapore private limited company (the "Company"), and you (the "Customer", "User", "you", or "your").

By accessing, browsing, or using the Naturalive website (https://naturalive.co) and purchasing products or services through our platform (collectively, the "Services"), you agree to be bound by this Agreement. If you do not agree with any part of these terms, please do not use our website or make purchases.

Acceptance constitutes a legally binding contract between you and Naturalive Pte Ltd.

1. Company Information

Business Details

Legal Entity Name: Naturalive Pte Ltd
Registration Number: 202416803H
Jurisdiction: Singapore
Registered Address: 22 Sin Ming Lane #06-76, Midview City, Singapore 573969
Email: support@naturalive.co
Phone: +65 8924 5100

Contact Information

For inquiries regarding these Terms of Service, please contact:

2. Health and Regulatory Disclaimers

FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

Naturalive's grounding and earthing products are not medical devices and are not intended to treat, diagnose, cure, or prevent any health condition. Users should consult their healthcare provider before using any product, especially if they have existing health conditions, take medications, or are pregnant or nursing.

Product Purpose

Our grounding and earthing products are designed for:

  • General wellness and comfort

  • Sleep support and relaxation

  • Everyday use as alternative health products

Our products are not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any health concerns.

Limitation of Health Claims

Naturalive does not make claims that our products can treat, cure, prevent, or mitigate any disease or health condition. Any testimonials or user experiences shared on our website are individual results and do not constitute medical claims or guarantees of efficacy.

3. Use of the Website and Services

Permitted Use

You agree to use this website and services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:

  • Harassment, insults, or abuse of any person

  • Violating any applicable laws, regulations, or third-party rights

  • Transmitting obscene, offensive, or abusive content

  • Disrupting the normal flow of dialogue within our website

  • Attempting to access restricted areas without authorization

  • Using automated systems to scrape, crawl, or extract data

  • Reselling our website's content or access without permission

  • Using bots, spiders, or other automated tools to download content

  • Interfering with or disrupting the website infrastructure

  • Attempting to gain unauthorized access to customer data or systems

Account Registration

When you create an account or make a purchase through our website, you represent and warrant that:

  • All information provided is accurate, current, and complete

  • You are at least 18 years of age or have parental consent

  • You are a real person, not a bot or automated system

  • You are authorized to enter into this binding agreement

  • You are not prohibited from conducting business in Singapore or internationally

  • You will maintain the confidentiality of your account credentials

  • You are responsible for all activities under your account

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account information and passwords

  • All activities that occur under your account

  • Notifying us immediately of unauthorized access or use

  • Preventing unauthorized third-party access to your account

We are not responsible for any loss or damage resulting from your failure to maintain account security.

4. Intellectual Property Rights

Naturalive Trademarks and Content

Naturalive Pte Ltd owns or licenses all intellectual property rights in and to the website, including but not limited to:

  • The "Naturalive" trademark and logo (registered with Intellectual Property Office of Singapore - IPOS)

  • All product names, designs, and packaging

  • All website content, text, images, graphics, and layouts

  • All software and technology

  • All marketing materials and advertising copy

These are protected by Singapore intellectual property law and international copyright and trademark conventions.

Your Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and view website content for personal, non-commercial use

  • Make purchases of products for personal consumption

  • Print or download content for personal reference

You may NOT:

  • Reproduce, modify, or create derivative works

  • Copy, republish, or distribute content without written permission

  • Use content for commercial purposes

  • Remove or alter any copyright, trademark, or proprietary notices

  • Use trademarks or logos in advertising or marketing without consent

Third-Party Intellectual Property

All third-party content on our website is used with proper authorization or under applicable fair use provisions. If you believe your intellectual property has been infringed, contact us immediately at support@naturalive.co.

5. User-Generated Content

Your Submissions

By submitting any content to Naturalive (including product reviews, testimonials, photos, feedback, suggestions, or comments), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute your content.

Rights You Retain

You retain all ownership rights to your original submissions. By submitting content, you represent and warrant that:

  • You own or have authority to grant the rights to the content

  • The content does not violate any third-party rights

  • The content is not defamatory, fraudulent, or illegal

  • You have obtained all necessary permissions from any people in photos or testimonials

Content Removal

We reserve the right to remove any user-generated content that:

  • Violates these Terms of Service

  • Is defamatory, abusive, or offensive

  • Violates intellectual property rights

  • Contains unauthorized commercial advertising

  • Is false, misleading, or fraudulent

  • Violates applicable laws

6. Product Information and Pricing

Product Descriptions

We strive to provide accurate descriptions of our products. However:

  • We do not warrant that product descriptions, pricing, or availability are error-free

  • We reserve the right to correct inaccuracies and update information at any time

  • Minor variations in product color, size, or specification may occur

  • Product photos may not perfectly represent the actual product

Pricing

All prices on our website are in Singapore Dollars (SGD) unless otherwise stated.

Pricing Terms:

  • Prices are subject to change without notice, except that prices are locked at checkout once you begin the checkout process

  • We reserve the right to update prices due to market changes, supplier costs, or business decisions

  • Previous prices do not constitute an offer for future transactions

  • Prices include applicable goods and services taxes where required by law

Price Accuracy

If a product is listed at an incorrect price due to typographical error or system error, we reserve the right to:

  • Correct the price and notify you

  • Cancel your order and provide a full refund

  • Refuse or cancel orders placed at clearly incorrect prices

7. Product Availability and Stock

Stock Limitations

  • Products are subject to availability and stock limitations

  • We do not guarantee continuous availability of any product

  • We reserve the right to discontinue products without notice

  • Quantities may be limited to prevent hoarding or resale

Order Acceptance

We reserve the right to:

  • Accept or reject any order without providing a reason

  • Limit quantities per customer

  • Cancel orders that appear to be for resale or commercial purposes

  • Cancel orders that violate our policies

We will notify you immediately if we cannot fulfill your order, and any payment will be refunded in full.

8. Payment and Checkout

Accepted Payment Methods

We accept all major payment methods supported by Shopify Payments, including:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Other payment methods available through Shopify Checkout

Payment Processing

All payments are processed through Shopify's secure payment system. By submitting payment information, you authorize us to:

  • Process your payment using the payment method provided

  • Charge your account for the order total including applicable taxes and shipping

  • Store your payment information securely in accordance with PCI DSS standards

Billing Information

You represent and warrant that:

  • All billing information provided is accurate and complete

  • You are authorized to use the payment method provided

  • You are not using the payment method fraudulently

  • Funds are available for the transaction

We are not liable for any unauthorized or fraudulent payments made using your payment information due to your negligence.

Transaction Records

You will receive an order confirmation and invoice via email. Keep these records for your records. We may use information provided for fraud detection and prevention.

9. Taxes and Duties

Goods and Services Tax (GST)

Singapore GST is included in prices where applicable. Invoices will clearly show any applicable taxes.

International Orders - Customs Duties

For international orders, customers are responsible for:

  • All customs duties and import taxes

  • Any customs clearance fees

  • Compliance with local import regulations

  • Any additional shipping charges if applicable

These costs are not included in our advertised prices or shipping fees and will be owed upon delivery or customs clearance.

10. Limitation of Liability and Disclaimers

As-Is Disclaimer

All website content, products, and services are provided "AS IS" and "AS AVAILABLE" without any warranties, express or implied.

We specifically disclaim all warranties including:

  • Merchantability and fitness for a particular purpose

  • Non-infringement of third-party rights

  • Accuracy, completeness, or timeliness of content

  • Continuous or error-free operation of the website

  • Security and freedom from viruses or malicious code

No Guarantee of Results

We make no guarantees regarding:

  • Product efficacy or health benefits (see Health Disclaimers section)

  • Customer satisfaction or specific results

  • Compatibility with individual conditions or needs

  • Any specific outcomes from product use

Limitation of Liability

To the maximum extent permitted by Singapore law, Naturalive Pte Ltd shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, revenue, data, or business opportunities

  • Personal injury or property damage

  • Emotional distress or reputational harm

  • Any damages arising from inability to use the website or services

  • Any damages arising from third-party actions or content

This limitation applies regardless of the cause of action or nature of the claim, whether in contract, tort, or otherwise.

Liability Cap

Our total liability to you for any claim arising from your use of the website or services shall not exceed the total amount you paid to Naturalive in the 12 months preceding the claim, or SGD $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Naturalive Pte Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the website or services

  • Your violation of this Agreement

  • Your violation of any law or third-party rights

  • Your user-generated content or submissions

  • Your infringement of intellectual property rights

  • Any activity you conduct through your account

This indemnification obligation survives termination of this Agreement.

12. Dispute Resolution

Informal Resolution

Before pursuing legal action, we encourage you to contact us to resolve disputes informally:

  • Email: support@naturalive.co

  • Phone: +65 8924 5100

  • Response Time: We will respond to dispute inquiries within 5 business days

Provide a detailed description of the issue and allow us a reasonable opportunity to resolve it.

Governing Law

This Agreement and all disputes arising from your use of the website or services are governed by the laws of Singapore, without regard to conflicts of law principles.

Jurisdiction and Venue

You irrevocably submit to the exclusive jurisdiction of the courts of Singapore for any legal proceedings. You waive any objection to venue and any claim of inconvenient forum.

Legal Proceedings

Any legal action or proceeding relating to this Agreement must be commenced within one (1) year after the cause of action arises. Claims brought after this period are barred.

13. Warranties and Representations

Company Warranties

Naturalive Pte Ltd represents and warrants that:

  • We are a legally registered business entity in Singapore

  • We have the legal authority to enter into this Agreement

  • We own or have proper licenses for all intellectual property used

  • The website operates substantially as described

Your Representations

You represent and warrant that:

  • You have the legal capacity to enter into this Agreement

  • All information provided is accurate and truthful

  • You will comply with all applicable laws

  • Your use of the website does not violate third-party rights

  • You will not use the website for illegal purposes

14. Modification of Terms

Right to Modify

Naturalive Pte Ltd reserves the right to modify, amend, or update these Terms of Service at any time. Changes will be effective immediately upon posting to the website.

Notice of Changes

Significant changes to these Terms will be:

  • Posted on the website with an updated "Last Updated" date

  • Communicated via email to registered customers (if available)

  • Reflected in new order confirmations

Your Continued Use

Your continued use of the website and services following any modification constitutes your acceptance of the revised Terms of Service. If you do not agree with any changes, please discontinue use of the website.

15. Termination and Account Suspension

Termination by You

You may discontinue use of the website at any time. You must notify us if you wish to delete your account:

  • Email: support@naturalive.co

  • We will process account deletion within 5 business days

  • Historical order records will be retained as required by law

Termination by Naturalive

We may suspend or terminate your account or access to the website immediately and without notice if:

  • You violate these Terms of Service or any applicable law

  • You engage in fraudulent or illegal activity

  • You abuse our customer service resources

  • Your account is used for unauthorized or prohibited purposes

  • We determine continued access poses a risk to our systems or other users

  • You fail to pay for products or services

Effect of Termination

Upon termination:

  • Your right to access and use the website ceases immediately

  • You remain responsible for any outstanding charges or obligations

  • Certain provisions survive termination (see Survival section)

16. Third-Party Links and Content

External Links

Our website may contain links to third-party websites and content. We do not:

  • Endorse or approve third-party sites or content

  • Guarantee their accuracy, legality, or appropriateness

  • Assume responsibility for third-party content or services

  • Monitor third-party sites for compliance or violations

Your use of third-party sites is governed by their own terms and policies, not this Agreement.

Third-Party Integrations

Our website uses services from third parties, including:

  • Shopify Checkout and payment processing

  • Analytics and tracking services

  • Email marketing platforms

  • Shipping and logistics providers

  • Customer service tools

These third parties are governed by their own terms and privacy policies.

17. Cookies and Tracking

Cookie Usage

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and login information

  • Analyze website traffic and user behavior

  • Improve website functionality and user experience

  • Provide targeted marketing and advertising

  • Facilitate analytics and performance tracking

Your Consent

By using our website, you consent to our use of cookies and tracking technologies. You can disable cookies in your browser settings, but this may limit website functionality.

Third-Party Tracking

We use third-party analytics and advertising services that may collect data about your browsing behavior. These services operate under their own privacy policies.

18. Data Collection and Privacy

Privacy Policy

Information collection and use is governed by our separate Privacy Policy. By using the website, you consent to our data practices as described in the Privacy Policy.

Data Retention

We collect and retain customer data for:

  • Order fulfillment and customer service

  • Analytics and business improvement

  • Marketing and promotional purposes (with consent)

  • Compliance with legal and regulatory requirements

  • Fraud prevention and security

See our Privacy Policy for complete information on data collection, use, and protection.

19. Prohibited Activities

You agree not to use the website for:

Illegal Activities

  • Violating any local, state, national, or international law

  • Facilitating or encouraging illegal conduct

  • Selling prohibited or regulated products

  • Money laundering or fraud

  • Identity theft or impersonation

Abusive Conduct

  • Harassment, threats, or violence against any person

  • Discrimination based on protected characteristics

  • Defamation or false accusations

  • Malicious or abusive communications

System Interference

  • Introducing viruses, malware, or destructive code

  • Attempting to gain unauthorized access

  • Interfering with system functionality

  • Overloading servers with excessive requests

  • Disrupting normal website operations

Commercial Misuse

  • Automated scraping or crawling

  • Extracting data for competitive purposes

  • Using website for unauthorized advertising

  • Reselling website content or access

  • Creating competitor intelligence

Fraud and Deception

  • Making false claims about products

  • Misrepresenting identity or affiliation

  • Creating multiple accounts to circumvent restrictions

  • Payment fraud or chargebacks

  • Refund fraud or abuse

20. Refund and Return Policy

Governing Policy

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy. In case of conflict between these Terms of Service and the Return and Refund Policy, the specific provisions of the Return and Refund Policy shall apply to returns and refunds.

Key Provisions

  • 30-day return window from date of delivery

  • 12-month product warranty

  • Free returns for defective or damaged products

  • Customer responsible for return shipping (unless product is defective)

  • Standard refund processing: 10-20 business days

For complete details, see our Return and Refund Policy at https://naturalive.co/return-policy

21. Shipping Policy

Governing Policy

Shipping terms, delivery timeframes, and related provisions are governed by our separate Shipping Policy. In case of conflict between these Terms of Service and the Shipping Policy, the specific provisions of the Shipping Policy shall apply to shipping and delivery.

Key Provisions

  • 1-2 business day order processing

  • Domestic delivery: 2-5 business days

  • Regional delivery: 4-9 business days

  • International delivery: 8-16 business days

  • Free tracking for all orders

  • SGD $5.00 flat rate domestic shipping (FREE on orders over SGD $100)

For complete details, see our Shipping Policy at https://naturalive.co/shipping-policy

22. Warranty Disclaimer

Product Warranty

Products are covered by our 12-month warranty against manufacturing defects. See our Return and Refund Policy for complete warranty details and exclusions.

Disclaimer of Consequential Damages

We are not liable for:

  • Consequential, indirect, or incidental damages

  • Loss of use or enjoyment of products

  • Damage to property caused by product use

  • Personal injury claims (except as prohibited by law)

  • Any other damages beyond repair or replacement

Fitness for Purpose

We do not warrant that products are fit for any particular purpose. You assume all risks associated with product selection and use.

23. Force Majeure

Events Beyond Our Control

Naturalive Pte Ltd shall not be liable for failure to perform obligations due to events beyond our reasonable control, including:

  • Natural disasters (earthquakes, floods, hurricanes)

  • War, terrorism, or acts of violence

  • Government actions or embargoes

  • Labor strikes or civil unrest

  • Pandemic or public health emergencies

  • Utility failures or infrastructure damage

  • Supplier or logistics disruptions

  • Internet or telecommunications failures

Our obligation is suspended during force majeure events, and we will not be liable for any damages or losses resulting from such events.

24. Entire Agreement and Severability

Entire Agreement

This Terms of Service agreement, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitutes the entire and exclusive agreement between you and Naturalive Pte Ltd regarding the website and services.

This Agreement supersedes all prior negotiations, understandings, and agreements, whether written or oral.

Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be severed. The remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

25. Survival

The following provisions survive termination of this Agreement:

  • Intellectual Property Rights (Section 4)

  • User-Generated Content (Section 5)

  • Limitation of Liability and Disclaimers (Section 10)

  • Indemnification (Section 11)

  • Dispute Resolution (Section 12)

  • Modification of Terms (Section 14)

  • Third-Party Links and Content (Section 16)

  • Prohibited Activities (Section 19)

  • Any payment obligations

26. Assignment

Our Rights

Naturalive Pte Ltd may assign its rights and obligations under this Agreement to any successor, affiliate, or entity without notice or consent.

Your Rights

You may not assign your rights or delegate your obligations under this Agreement without our prior written consent. Any unauthorized assignment is void.

27. Waiver

The failure of Naturalive Pte Ltd to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision. No waiver shall be effective unless in writing and signed by both parties.

28. Contact Us

Communication

If you have questions, concerns, or complaints regarding this Terms of Service or our website, please contact us:

Email Support:

Phone: +65 8924 5100
Website: https://naturalive.co

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM SGT
Saturday: 10:00 AM - 4:00 PM SGT
Sunday & Public Holidays: Closed

Mailing Address:
Naturalive Pte Ltd
22 Sin Ming Lane #06-76
Midview City
Singapore 573969

29. Frequently Asked Questions (FAQ)

By agreeing to these Terms of Service, what am I accepting?

You are accepting a legally binding contract with Naturalive Pte Ltd that governs your use of our website and purchase of products. You agree to comply with all terms and conditions outlined in this agreement.

Can Naturalive change these Terms of Service?

Yes, we reserve the right to modify these Terms of Service at any time. Changes are effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms.

What is your health disclaimer about?

Our products are not FDA-approved medical devices and are not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting a healthcare provider before use, especially if you have existing health conditions or take medications.

Who is responsible if a product doesn't work as I expected?

While we stand behind our products, health and wellness results are individual. See our Return and Refund Policy for return eligibility. Product efficacy claims are not guaranteed.

What if I want to return or refund a product?

Returns and refunds are governed by our separate Return and Refund Policy. You have 30 days from delivery to initiate a return for eligible products.

What are my payment options?

We accept all major payment methods supported by Shopify Checkout, including credit cards, debit cards, and PayPal.

Are prices fixed, or can they change?

Prices may change without notice. However, prices are locked at checkout once you begin the purchasing process, protecting you from price changes during checkout.

What if I receive a damaged or incorrect product?

Contact us within 48 hours at returns@naturalive.co with photos. Replacement or refund will be provided at no cost, including return shipping.

What is your liability if something goes wrong?

Our liability is limited to the amount you paid for products in the preceding 12 months, or SGD $100, whichever is greater. We are not liable for indirect or consequential damages.

How do I contact customer service?

Contact us at support@naturalive.co, +65 8924 5100, or through our website. Business hours are Monday-Friday 9 AM-6 PM and Saturday 10 AM-4 PM SGT.

Can I resell products I purchase from Naturalive?

Products are intended for personal use. Unauthorized resale, distribution, or commercial use violates this Agreement. Contact bulk@naturalive.co for wholesale inquiries.

Do you offer bulk or wholesale purchasing?

Yes, we offer business shipping and bulk order discounts. Contact bulk@naturalive.co with your inquiry.

How does Naturalive use my personal data?

Data collection and use is governed by our Privacy Policy. We collect data for order fulfillment, customer service, analytics, and marketing. See our Privacy Policy for complete information.

30. Legal Notices

Singapore Law

This Terms of Service agreement is governed exclusively by the laws of Singapore, without regard to conflicts of law principles. Singapore courts have exclusive jurisdiction for any disputes.

Compliance with Regulations

Naturalive Pte Ltd complies with applicable Singapore laws and regulations, including:

  • Sale of Goods Act

  • Consumer Protection Act (where applicable)

  • Personal Data Protection Act (PDPA)

  • Singapore Business Registration requirements

No Waiver of Rights

Our failure to enforce any provision does not constitute a waiver of our rights. We reserve the right to enforce any provision at any time.

31. Policy Updates Summary

Policy Purpose Last Updated
Terms of Service Governing use of website and services October 29, 2025
Privacy Policy Data collection and protection See Privacy Policy
Return and Refund Policy Returns, refunds, warranties October 29, 2025
Shipping Policy Delivery and shipping information October 29, 2025

All policies are available at https://naturalive.co/policies

32. Agreement Acknowledgment

By using Naturalive.co and purchasing products, you acknowledge that:

  1. You have read and understood these Terms of Service

  2. You are at least 18 years of age or have parental consent

  3. You agree to be legally bound by these Terms

  4. You consent to our Privacy Policy and data practices

  5. You accept our Return and Refund Policy provisions

  6. You accept our Shipping Policy and delivery terms

  7. You are not prohibited from entering into this Agreement

  8. You will comply with all applicable laws and this Agreement

This Terms of Service agreement is provided for your protection and Naturalive's protection. We stand behind our products and customer service. If you have any questions about these terms, please don't hesitate to contact us.

Naturalive Pte Ltd – Registration No. 202416803H
Premium Grounding Products for Better Sleep & Wellness