Refund policy

Our returns, in plain language

We keep prices low instead of pricing in returns. Other brands charge two to three times more and fund a 90-day trial from your money. We'd rather charge less and be straight about what we promise. What we can't promise is how your body responds to grounding — nobody honest can.

Unopened: 60 days, full refund — and in Singapore & Malaysia, we pay the return postage

You have 60 days from delivery. Most Naturalive boxes carry a perforated seal — if it's intact, the item is unopened, no questions asked. Pillowcases, the Classic and Yoga mats, tester pens and socket testers ship without a seal; for those, unopened means unused and complete in its original packaging, which we confirm when it arrives. WhatsApp us: within Singapore and Malaysia we send you a prepaid return label; from anywhere else, you post it back at your own cost — international shipping is expensive, and we'd rather keep prices low than build it in. Either way, we refund in full to your original payment method. No forms.

Used bedding: hygiene rules apply

Sheets, pillowcases and toppers that have been slept on can't be resold, so they aren't returnable for change of mind. They are covered by the two promises below.

Connection guaranteed — 60 days, opened or not

Every product is built to conduct — our bedding weave measured 1.7 Ω/sq surface resistivity at Bureau Veritas, against a limit of 10. If yours doesn't conduct, we test it with you over a WhatsApp video call — socket first, then the fabric or surface, then the cord — and if it can't be made to ground, we refund in full.

One-year warranty

Defects in materials or workmanship are replaced at our cost for one year from delivery. Cared for as directed, silver fibre lasts for years.

The one thing that stops conductivity: washing

Fabric softener, bleach, fragrance and essential oils coat silver fibre and stop it conducting. It is the number one reason grounding sheets "stop working" — and the most common thing we see in returns months after purchase. Machine-wash warm (up to 40 °C) or cool — never hot — with a plain detergent free of all four, and test your product monthly with the tester pen included in every order. Unsure about a detergent? Send us a photo of the label. Our own grounding-safe detergent is on the way.

Wrong item or damaged in transit

Tell us as soon as it arrives, with a photo, and we fix it at our cost immediately.

How to start a return

WhatsApp +65 8924 5100 with your order number. Refunds are issued promptly once we receive the item; your bank may take a few days to show it.

Your statutory rights under Singapore's Consumer Protection (Fair Trading) Act and Malaysia's Consumer Protection Act 1999 are unaffected by this policy.